Hot off the press: a piece on design thinking I wrote for HP’s Tektonika magazine on how design thinking sparks innovation and improves the customer experience. I really enjoyed exploring this topic for two reasons:
- As a proud geek and lover of shiny gadgets, it’s exciting to learn about the design processes that have produced some of the most iconic technology I have enjoyed tinkering with, and…
- As a former IT director, I believe strongly in making sure that the user’s needs come first when it comes to technology design and implementation. Putting yourself in their shoes and experiencing technology through their eyes is essential to everyone’s success, and that requires both empathy and emotional awareness.
I hope you enjoy reading this piece! I’ve added it to the Portfolio section of this site, where you can browse other articles I’ve recently written for publication.